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Subject: Re: UPS billing problem

Date: 03/05/01 at 9:26 PM
Posted by: Craig
E-mail: craign@pdirect.com
Message Posted:

In Reply to: Re: UPS billing problem posted by Mike Gray on 09/18/00 at 1:46 PM:

In relation to the problem that Mike is experiencing is an ongoing issue with UPS customers who do have an account and use UPS's "Ship Online" system (they place their PC and printers in our warehouse). We use UPS for multi package shipments daily. There are occasions where we do NOT ship a number of these packages for a variety of reasons. Many are held due to our client requests (after the "End of Day" procedure is performed). According to UPS this is the point of NO return. The only way you can get a credit on your account is if UPS personnel input it in their systems. You WILL be invoiced regardless if the package went or NOT. It seems odd that they would go to the expense of having dedicated personnel to manually issue credits except when it becomes apparent that UPS is the beneficiary of YOUR shipping mistakes! We have found literally Thousands of Dollars in credits since we found out of UPS's outlandish charging policy. One of the self proclaimed technology leaders in shipping can tell you if, when, where and how a package went but cannot get their system to give you a credit if your package didn't ship. Think about it: How would you like to call a plumber to come fix a broken pipe, have him not show up, send you a bill, expect you to pay it or put you on credit hold and then not issue a credit unless you say something and beyond that makes you jump through hoops to get it (when they get around to issuing it)! Not very good business!

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